Youth Track Subscription Service

Typical Software Upgrades

Typically, when software is purchased, you pay the purchase price and then every year or two after you purchase the software, upgrades become available. The much anticipated upgrade arrives and you are hoping that (a) you have enough money in your budget to pay for it and (b) the upgrade includes new features that you've been hoping for and really need to save you even more time. The upgrade arrives with all of its new whistles and bells, however, the new features you really need are not included. But in order to keep your software current, you pay the upgrade price (if you have the money) and wait another year or two hoping the next upgrade will have those much needed features. Well, we want to change all that when it comes to Youth Track. We want Youth Track to become a continuously evolving software product where your ideas and suggestions can be (a) heard and (b) implemented and released on a timely basis.

Introducing the Youth Track Subscription Service

The Youth Track Subscription Service was designed to eliminate the need for upgrades completely. Instead of the scenario just described, where you wait for a long period of time for new features and then hope the features you need will be included, the subscription service will provide the following:

• Feature Requests: A means to where you can submit your feature requests directly to our developer team for review. The feature requests will be tracked and evaluated on a weekly basis to determine whether or not the feature request will be included in the next update. You will receive feedback on your feature request from the developer team to let you know the status of your request. Consideration for feature request implementation will be based on the following:
  

  Popularity - has this been requested several times?
  
  Feasibility - will this feature request involve a major structure change of the database?
  
  Beneficial - will this feature request be beneficial to other users or is this request specific to only one ministry program.

  It may be that certain functionality already exists that you haven't discovered yet. If this is the case we will instruct you on how you can accomplish your request in the current release.
  
  The bottom-line is that all requests will be heard and considered for the next update.
  
  
• Two Updates Per Year: Twice per year (minimum), updates with brand new or improved features will be posted for you to download from your on-line account downloads list. You will be provided with instructions for downloading and installing the update. An update history document will be provided so you can view all changes made to the current update and review past update changes.
  
  
• On-line Account: When you initially purchase Youth Track 6, the first year of the Subscription Service will be included. At that time, you will receive your account logon information and instructions. When you logon to your account, you will be able to view your Youth Track license information (which includes your serial number), your Subscription Service expiration date, your general account information such as name, address, phone number, etc. and access your product downloads list. You can modify your account information to keep it current. You can logon anytime (24/7) to lookup information and/or download new updates when they are released.
  

Youth Track Subscription Service Benefits

• Receive More for your Dollar: When you consider the costs typically associated with updates and upgrades, the other benefits of the Subscription Service and that our product support is widely recognized as the one of the best of any software vendor, the Subscription Service is an incredible bargain.
  
  
• Eliminate unknown upgrade costs: As long as you maintain an active Subscription Service account, you will not incur any surprise upgrade costs. This will help you be able to include the Subscription Service in your budget plan because it is a known expense with no hidden costs or surprises. This is in contrast to most software programs where the upgrades are usually unknown until just before the product is released and wasn't included in your budget. New versions of Youth Track are automatically included with the Subscription Service.
  
  
• Immediate Availability of Updates Updates to Youth Track will be immediately available to current subscribers via their on-line account downloads list.
  
  
• Automatic Access to Beta Programs Major new features, as well as new versions of Youth Track may be posted as beta versions prior to their initial release, if deemed necessary by our developerteam. Subscribers will have access to all updates and upgrades in beta testing during the beta stage.
  
  
• Report Writer Service Receive a special discount for having the MTS staff design Youth Track 6 report writer reports for your extra tough projects. This will be a limited service depending on your request, we may or may not be able to achieve the desired results. This all depends on the data available for the report and the type of content you require.
  
  
• Access to Enhancement Requests Current subscribers have unlimited access to the Enhancement Request features via their Account Logon. Have an idea for a new feature that would help your ministry? Submit your idea using the Enhancement Request system. If your request is accepted, receive feedback regarding the estimated release date of the new feature.
  

Youth Track Subscription Service Price

Once your annual Subscription Service expires, you may opt to renew to continue to enjoy the benefits of the Subscription Service for an incredibly low cost. To see the latest Subscription Service price, check our Product Pricing page.

What If I Don't Subscribe or My Subscription Service Expires?

If you currently own Youth Track 5.x and choose not to subscribe, the only way to acquire future Youth Track updates or upgrades (starting with Youth Track 6) will be to purchase the Youth Track Subscription Service. You can continue to use your current version of Youth Track and will continue to receive product support. For obsolete products, product support will discontinue 18 months after a new product version is introduced. This is typical throughout the software industry. Since Youth Track 6 was released in November of 2003, Youth Track 5.x support will continue through May 2005.

If you choose not to renew your Subscription Service, you can continue to use Youth Track as is at the time your Subscription Service expired. You will also continue to receive product support. However, you will not be able to acquire Youth Track updates or upgrades and will not have access to all the benefits of the Subscription Service unless you renew. If you allow your Subscription Service to expire, you can renew at anytime in the future without penalty. Also, since all Youth Track updates and upgrades through the Subscription Service are cumulative, you can renew at anytime and catch up to the latest version of Youth Track with a single update.

Please note that product updates and upgrades, regardless of when they were released, are only available to registered customers with an active Subscription Service. Also, in order to streamline our development processes and maintain a single code base, we will not be posting or providing updates or upgrades outside of the Subscription Service. This includes enhancements as well as problems in the product that we correct.

The best way to keep your version of Youth Track current, and to receive all of the other benefits of the Subscription Service, is simply to keep your Subscription Service current.

Please note, under no circumstances are Subscription Service renewal purchases refundable.

Sound like something that can help your ministry?

Purchase the Youth Track Subscription Service